Full control over the reconditioning process, thanks to the new digital portal

With a new update, Sandvik Coromant now offers an end-to-end experience for tool reconditioning

Metal cutting specialist and leading manufacturing solutions provider Sandvik Coromant has updated its solid carbide reconditioning service. To give manufacturers full visibility into the reconditioning process, this update, which replaces the previous multi-step, manual workflow, offers an integrated online experience that dramatically reduces quote and lead times.

Historically, customers requiring tool reconditioning had to rely on communication between sales teams, distribution centers, and designated hubs. Receiving a quote could take several days before the actual reconditioning could begin. Recognizing the need for a faster and more transparent process, Sandvik Coromant decided to simplify the customer journey by removing unnecessary steps from the service.

A new online portal transforms the process: now, customers simply register, enter the tool code and quantity of tools to be reconditioned, and receive an instant quote. This allows them to make immediate decisions and have a complete overview of the entire process. Furthermore, for most markets, Sandvik Coromant covers all shipping costs, taxes, and customs duties associated with the service, ensuring a simple and seamless end-to-end experience. On the platform, users can select their preferred packaging (either supplied by Sandvik Coromant or their own), add any notes to the order, and submit the request.

Once an order is placed, it can of course be tracked. The portal shows which of Sandvik Coromant's global remanufacturing hubs the tools will be sent to and provides direct contact information for the responsible team. Completed orders and remanufacturing history data are automatically stored, providing complete transparency to support ongoing production planning. Customers can also easily track the number of tool remanufacturing operations, allowing for better inventory planning.

"The goal is to achieve a consistent and reliable lead time of 21 days from order receipt," says Matthew Johnson, Product Manager – Reconditioning at Sandvik Coromant. "Customers will enjoy all the benefits of full process visibility, faster lead times, and complete confidence in the value of reconditioning. Our goal is to give them back control, while striving to meet the highest reconditioning standards."

Customers can choose to recondition their tools as often as they wish, as long as their quality meets their needs. "While we guarantee that the tools can be reconditioned up to three times and maintain 100% of their original performance, we know they can be reconditioned many more times and still deliver exceptional performance," Johnson continues.

Typically, reconditioning a tool at least three times saves 50% compared to purchasing new tools. This service is combined with Sandvik Coromant's tool recycling program, which is dedicated to tools that have reached the end of their useful life. This combination of an intuitive and transparent reconditioning service and a proven buyback program allows manufacturers to maximize the value of their equipment and move closer to achieving their sustainability goals.

Sandvik Coromant
Together with customers and partners, Sandvik Coromant paves the way to a sustainable future and provides tooling solutions to mechanical engineering industries worldwide. Over eighty years of practical experience have allowed us to build a wealth of knowledge in metal cutting and machining. This expertise transforms every challenge into an opportunity for innovation, collaboration, and cutting-edge solutions. Our goal is to pursue positive change by promoting sustainability, efficiency, and growth to shape a future where innovation is at the forefront. Part of the global industrial engineering group Sandvik, Sandvik Coromant is committed to building the future, together with its customers.
For more information, visit www.sandvik.coromant.com or follow us on social media.